Refund & Return Policy

1. Our Core Promise: 100% Lost in Courier Transit Guarantee

Online shopping should always feel reassuring, not stressful. When you place an order with Qatify, you place your trust in our care. We recognize that international air transit and local courier logistics across Qatar involve multiple handoffs.

If your tracking status shows no carrier update for more than 7 consecutive business days past the maximum estimated delivery window, simply notify our online customer support team. We investigate directly with the freight cargo line and Qatar courier team, and if the parcel cannot be found, your refund is approved on the spot.

2. 14-Day Return Window

We want you to feel completely confident about every gadget you unpack. That is why Qatify offers a 14-day inspection and return policy starting from the exact calendar day your order is marked as delivered at your doorstep anywhere in Qatar.

Within these 14 days, if your device shows any functional manufacturing defect, hardware malfunction, or differs from what was described on our store, you are entitled to a full replacement or a complete refund.

3. What Is Eligible for Return?

To ensure a smooth and fair inspection for everyone, returned items must satisfy the following conditions:

• Defective or Malfunctioning: The product exhibits technical, electrical, or structural defects out-of-the-box not caused by user mishandling.
• Incorrect Product Delivered: You received the wrong color, variant, model, or completely different item than what is stated on your order invoice.
• Cosmetic or Transit Damage: The item arrived with visible scratches, cracks, or dents incurred during air cargo flight or local Qatar courier handling.
• Original Packaging & Accessories: Please retain the original product box, instruction manuals, charging cables, and included adapters so the return can be processed.

4. Non-Returnable Items

For hygiene, safety, and operational reasons, the following scenarios cannot be accepted for refund:

• Products returned past the 14-day delivery window without prior written notice.
• Physical damage caused by drops, liquid submersion (unless product is explicitly certified waterproof and failure happened under normal rated use), electrical surges from uncertified wall adapters, or third-party unauthorized repair attempts.
• Hygiene-sensitive items such as in-ear silicone ear tips that have been unsealed and used, unless verified defective upon immediate initial arrival.
• Items missing serial numbers, tamper seals, or original identification stickers.

5. How to Initiate a Return or Refund (3 Simple Steps)

We do not believe in complicated bureaucracy or endless automated phone menus. Returning or claiming a refund at Qatify is simple and direct:

6. Refund Processing Times & Methods

All refunds are issued in Qatari Riyal (QAR). Once your refund is approved by our care team, here is how you will receive your funds:

Note: We do not deduct any restocking fee, administrative fee, or return shipping surcharge when an item is defective, wrong, or lost by the courier. You receive 100% of the money you paid.

7. Damaged or Wrong Item Received

Every item leaving our international warehouse undergoes a thorough visual and functional quality inspection. However, rough turbulence during air cargo flight or transit bumps can occasionally cause cosmetic damage.

If your package arrives with an opened seal, crushed outer box, or incorrect contents:

1. Take clear pictures of the outer parcel box, the shipping label, and the product itself.
2. Contact our support team within 48 hours of delivery.
3. We will immediately arrange a complimentary replacement air-shipped to your door, or process a full refund without making you wait weeks for manufacturer investigations.

8. Order Cancellations

Because we strive to deliver within 6 to 10 business days across Qatar, our logistics team begins preparing and batching air shipments within 2 to 4 hours of order placement.

• Before Dispatch: If you change your mind shortly after ordering, reach out to us immediately via Live Chat or email support@shopqatify.com. If your order has not yet been processed for flight manifest, we will cancel it instantly and issue a 100% immediate refund.
• After Flight Dispatch: Once an international air waybill has been generated and your parcel is in mid-flight or at customs clearance, the shipment cannot be intercepted in mid-air. In this case, simply accept the package and notify us to coordinate a 14-day return upon arrival.